Contact 001 Taxis

Whether you have a question to ask, feedback or something else to discuss with us, we look forward to hearing from you. We aim to respond to your email within 24 hours.

Your feedback is important to us and we welcome any input from our customers.

General Enquiries and Quotes

For all enquiries or information on prices please call us on 01865 240000 between 10am and 5pm or send an e-mail to info@001taxis.com. (Please note that this is not regularly monitored outside office hours. For bookings or urgent quotes please call us on 01865 240000 at any time.) We have an automated phone system but if  you would prefer to opt out of this then just let us know and we will remove  your number from the automated system.

Complaints

In the unfortunate event you are unhappy with the service that we have provided you, please complete our online form or alternatively e-mail details of your booking to complaints@001taxis.com and we will resolve the situation as soon as possible.

Lost Property

Most personal items found in our cars will be handed into St Aldates Police Station within 24-48 hours. You can contact the Police Station on 101 and ask for St Aldates lost property 9am – 5pm. If goods are lost please call as soon as possible so we can ask the driver if they have located said item(s).  There may be a small charge if the driver brings items to you. Please note the police will continue to accept:

• National Passports, driving licences and Identity Cards.
• Electronic devices that may contain personal information (eg: laptops, tablets and mobile phones).
• Wallets containing CASH (no cash – they won’t accept the wallet).
• Car keys.
• Firearms and explosives and large amounts of cash.
• Items of value (ie a designer handbag, jewellery).

The police will not routinely accept suitcases, purses, handbags or other low value items. We at 001 Taxis also follow the Thames Valley Police procedure in holding lost property for 6 weeks before disposing of goods.

Education and School Enquiries

For enquiries relating only to schools and education please call 01865 760600 or e-mail controller@001taxis.com

Drivers’ Enquiries

For any enquiries by our drivers please call 01865 406089 or e-mail driverrelations@001taxis.com

Head Office: 001 Taxis HQ, Unit C, Bishops Mews, Transport Way, Oxford, OX4 6HD

City Centre Depot: 001 Taxis, New Inn Yard, 108 St Aldates, Oxford, OX1 1BU